Q: How do I access my schedule?
A: Click on the link at the top left: “Account Access.”
Select “View Schedule.”
As soon as a case is scheduled with you it appears under your Open Cases list on the main portal page. Once you have submitted the DBQ worksheets to us, the case is moved under your Reviewed Cases column automatically. Once we submit the report to the VA, it will no longer appear in your portal.
To go back to your main portal page, please click on “Veterans Examination.”
Q: How can I view my posted and pending payments?
A: Click on the link at the top left: “Account Access.”
1. Click “View Payments” or “Pending.”
2. You’ll see check number, date issued, and amount. You can further break it apart by individual case and how much you were compensated for each one.
3. If you are signed up for the Electronic Funds Transfer (EFT), you will not receive an itemized list of the cases you evaluate within a pay period.
4. If you are not signed up for EFT, you will receive your payment in the mail with an itemized list of what cases you saw in that pay period.
5. Payments are processed twice a month, on or around the 1st and the 15th. Your office does not have to send us a billing invoice. We keep track of cases that are seen and we process payments automatically.
6. If it is a VHA case, we process payments when we submit the report to the VA.
7. If it is a VBA case, we process payments when we receive the report.
8. To go back to your main portal page, please click on “Veterans Examination.”
Q: Where do I view my veterans’ c-files (medical records)?
A: Select the veteran’s name from your Open or Reviewed Case List.
- Scroll down until you see icons for “Pertinent Records” and “Complete C-file.”
The “Complete C-file” contains the complete medical records for the Veteran.
The “Pertinent Records” are all contained within the complete c-file, except they are a reduced file size and have been bookmarked as relevant to the exam.
For trouble viewing records please see
Q: How can I update my personal, professional, or bank information?
A: Click on the link at the top left: “Account Access.”
Select “Profile.”
You can also change your password here.
Q: How do I report a veteran who “No Shows” to the exam?
A: Please document No Shows on the VES sign in sheet that your clinic team has sent you. You can also report No Shows via the Physicians Help link or by e-mailing vesphysicianshelp@vesservices.com
Q: How do I upload photos taken for a veteran’s exam?
A: First of all, please only take a photo of a skin condition or scar if it is related to the condition that you are evaluating and it is located on the head, face, or neck, regardless if disfigurement and if the beard or hair is covering it. No other locations of the body should be photographed.
You can save the picture as a file on your computer and upload it in the portal, or email it to us directly at vesphysicianshelp@vesservices.com
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Q: Portal speed is slower than usual: is it the portal or my computer?
A: First, we suggest trying to use a new web browser. If this does not increase the speed, please verify your network speed at www.speedtest.net. An internet speed of 2MBs or more is ideal.
Additionally, your computer speed will increase once you close any open programs that might be slowing your speed down (such as streaming music).
Lastly, it may help your internet speed to delete cookies and clear out temporary internet files. To do this, please see below.
For IE, go to Tools—Internet Options—Delete Browsing History
For Google Chrome, go to Settings—Clear Browsing History
For Firefox, go to Firefox drop down menu—History—Clear Recent History
If you do not believe your computer is the issue, please e-mail vesphysicianhelp@vesservices.com.
Q: I’m unable to open/view medical records/diagnostics. What do I do?
A: If the file size is large, it may take several seconds to open, depending on your network speed. Using the internet browser “Internet Explorer” seems to be most compatible with viewing records and diagnostics of all file sizes.
Q: How do I know if VES received the DBQ?
A: Once you have submitted all of the DBQs in the case, the name will drop under your “Reviewed Cases” column. Also, the red button with the white plus sign on each DBQ form will change to a blue box with a check sign. Please note that submitted DBQs are uneditable (as indicated by the grayed out “Save/Submit” buttons); if any changes are needed please use the Physician Help link to request that the DBQ be unlocked.
Q: My portal session timed out and now the DBQ is blank! Can I retrieve my work somehow?
A: 1. Without closing your current screen, open a new browser window.
Log into the portal as usual and open the veteran’s DBQ back up.
The work should still be there—click save.
You may then log out of the other browser window you have open.
Q: I thought I entered all information into a DBQ but it did not save! What can I do?
A: 1. Go to your browser history
Pull up the page
Hit save again
If these solutions do not work or solve the issue, please contact our Provider Help department directly at 800-994-2054.
Q: I submitted the veteran’s DBQ forms a week ago. Why are they still in my portal?
A: If a Veteran’s case is still under your Reviewed Cases column that does not indicate that there is anything wrong with it. It may mean we’re waiting on other things before we can submit it to the VA. Once we do so, it will no longer appear in your portal.
Q: I need to open a DBQ and make changes but it’s locked. What do I do?
A: Please email us through the Physicians Help link or directly at: vesphysicianshelp@vesservices.com
THANK YOU FOR YOUR HARD WORK AND EFFORTS IN SERVING OUR SERVICE MEMBERS AND VETERANS WHO FIRST SERVED US!